Remember to Unblock Pop-ups while Refreshing Your Data

In order to properly refresh your data from Google Drive or One Drive, you'll need to ensure pop-ups are not blocked. Pop-ups are required during the data refresh process so Google or Microsoft can deliver their authentication form to you.

In this support article we're going to go through four different web browsers and show you how to unblock pop-ups: Chrome, Safari, Firefox, and Edge.

 

Table of Contents

You can click the link below to jump to the browser you want to read about.

Chrome

Safari

Firefox

Edge

 

 

 

 

Chrome

After choosing to refresh your data, you'll see the following screen if you have not allowed pop-ups. Notice the "Pop-up blocked" text near the top of the web browser. 

Screen_Shot_2021-03-03_at_4.31.43_PM.png

You will need to click the pop-up blocked button that has appeared. Once you click on it, you will see the following menu appear.

Screen_Shot_2021-03-03_at_4.32.03_PM.png

From the menu shown in the screenshot above, you will need to click to always allow pop-ups and redirects from tuvalabs.com, then click done.Screen_Shot_2021-03-03_at_4.36.11_PM.png

Once you click done, you will need to go back to My Datasets page and click refresh once more to allow Tuva to update your dataset.Screen_Shot_2021-03-03_at_4.31.19_PM.png

This time around when you click refresh, you will see a pop-up like the following asking you to authenticate. This means pop-ups are being allowed and once you authenticate, Tuva will be able to update your dataset.

Screen_Shot_2021-03-03_at_4.36.30_PM.png

 

 

 

 

Safari

After choosing to refresh your data, you'll see the following screen if you have not allowed pop-ups. Notice the "Pop-up Window Blocked" text near the top of the web browser. 

Screen_Shot_2021-03-03_at_5.00.43_PM.png

You will need to hover over and click the pop-up blocked icon that has appeared. By clicking it, you are telling Safari to show the blocked pop-up. It will also remember this choice the next time you visit Tuva.

Screen_Shot_2021-03-03_at_5.00.55_PM.png

Once you click and allow pop-ups for Tuva, you will see a pop-up similar to the one shown in the screenshot below. This means pop-ups are being allowed on Tuva and once you authenticate, Tuva will be able to update your dataset.

Screen_Shot_2021-03-03_at_5.01.05_PM.png

 

 

 

 

Firefox

After choosing to refresh your data, you'll see the following screen if you have not allowed pop-ups. Notice the large yellow banner that says "Firefox prevented this site from opening a pop-up window."  near the top of the web browser. 

Screen_Shot_2021-03-03_at_5.12.33_PM.pngYou will need to click on Preferences towards the right of the yellow banner and then click to show the pop-up.

Screen_Shot_2021-03-03_at_5.12.45_PM.png

Once you click to allow this pop-up, you will see a pop-up similar to the one shown in the screenshot below. Once you provide your credentials and authenticate, Tuva will be able to update your dataset.

Screen_Shot_2021-03-03_at_5.12.54_PM.png

 

 

 

 

Edge

After choosing to refresh your data, you'll see the following screen if you have not allowed pop-ups. Notice the "Pop-up blocked" text near the top of the web browser. 

Screen_Shot_2021-03-04_at_11.03.02_AM.png

You will need to click the pop-up blocked button that has appeared. Once you click on it, you will see the following menu appear.

Screen_Shot_2021-03-04_at_11.03.26_AM.png

From the menu shown in the screenshot above, you will need to click to always allow pop-ups and redirects from tuvalabs.com, then click done.

Screen_Shot_2021-03-04_at_11.03.30_AM.png

Once you click done, you will need to go back to My Datasets page and click refresh once more to allow Tuva to update your dataset.

Screen_Shot_2021-03-04_at_11.03.49_AM.png

This time around when you click refresh, you will see a pop-up like the following asking you to authenticate. This means pop-ups are being allowed and once you authenticate, Tuva will be able to update your dataset.

Screen_Shot_2021-03-04_at_11.03.55_AM.png

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